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This store has earned the following certifications.
Compatibility: Works with Philips Bluetooth smart locks controlled by Philips Home Access app, making management easier and life smarter.
Ease of Setup: Just plug it in, connect, and set up with your smart lock app within 2 minutes. One Philips Wi-Fi bridge can pair as many locks as you need. For the best connection, maintain a distance of up to 32 feet between locks and the gateway.
Remote Control: Remotely control your door lock from anywhere in the world. Set, change, or delete codes at any time. Check door status, battery life, and activity logs in real-time. Note that our gateway connects only to 2.4 GHz networks, so ensure your smartphone and the gateway are on the same Wi-Fi network when setting it up.
Voice Control: Work with Alexa and Google Home (Alexa and Google Home not included) for voice control of your smart door locks. Unlock, lock, and more with just one sentence. No limit to the number of paired devices, and one gateway can pair multiple smart door locks, enhancing your smart home experience.
Customer Service: Installation and setup are quick and easy, with Philips customer support available by phone Monday to Friday from 8 AM to 8 PM and Saturday from 9 AM to 5 PM PST. We also offer 24/7 email support. If you have any questions or need assistance, please don't hesitate to contact us.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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